

Property Management
A Property Management service you can rely on
Gravitas Residential’s expert property management team understands that as a landlord, it is not enough simply to achieve the best possible rent for your property: you also need to know your asset is being well looked after.


A service designed to suit you
We recognise that each client has their own unique requirements: an institutional landlord will require a very different service to an individual investor, family trust or overseas landlord.
All Part of the Service

Routine Visits
Our property management team will visit the property twice a year and will (if requested and at no additional cost) report to you after each visit. Any visit will be a brief inspection and would take into account only apparent or obvious defects.
Non-Routine Visits
One of our property managers will visit the property if it is deemed necessary by us, for instance, to inspect a serious defect, at no additional cost. We may, at our discretion, include a non-routine visit as one of our two routine inspections.
Outgoings
The landlord will pay, current outgoings and such accounts as may be directed to us in respect of the property. Examples of these are insurance premiums, utility accounts (where appropriate), ground rent and service charges and/or maintenance charges or similar contributions to shared expenses.
Repairs
We will deal with day to day management matters that are brought to our attention, including arranging repairs and renewals that we consider necessary in the interest of good management, up to the maximum of £300 (including VAT) without your prior written consent.


Gas Safety
When a Gas Safety record falls due for renewal on our managed service, if the landlord has not provided us with the renewed documentation and certificate by 7 days prior to the date of renewal/expiry, we will seek to initiate all work that might be reasonably required to ensure all appliances in the property comply with gas safety (installation & use regulations 1998). The cost of such work will be the responsibility of the landlord.
Insurance
Our property management team will lodge and oversee any insurance claim relating to the property on your behalf. For insurance claims over £1000 (which would normally require the appointment by the insurance company of a loss adjuster) we reserve the right to charge a fee of 12% (including VAT) of the total insurance claim, subject to notifying you in advance that we will be charging such a fee in relation to any particular claim.
Planning Notices & Disputes
We will forward any party wall notices or planning notices we receive to you to obtain your instructions. For party wall notices or disputes we can appoint a qualified building surveyor on your behalf to protect your interests. They will be independent to our firm and may charge a fee. We are happy to act on your behalf in connection with neighbour disputes or disputes in blocks or flats between neighbours or with the managing agents or freeholders.
End of Tenancy Claim and Deposit
At the end of the tenancy and on receipt of a report compiled by an independent inventory clerk, we will if necessary visit the property and arrange for those items mentioned on the report to be costed and an end of tenancy claim to be submitted to you for your approval, and then the tenant. See below for details of the tenancy deposit protection schemes which are relevant to any dispute in relation to the return of the tenant’s deposit where the property is let on an assured shorthold tenancy.
Whilst the property is vacant, and subject to holding sufficient funds to do so, we will continue to settle accounts in your name. We will also visit the property once a month to collect post, check the property is secure, check the property is adequately heated during the winter, check the garden and arrange for it to be cut back if it becomes overgrown, check for leaks, check for cleanliness, and, if necessary (at a cost to be agreed with you) dress the property for marketing purposes.
Full Terms and Conditions are available upon request.
